Terms of Service

Customer agrees to release and hold harmless 3Wong.com from any and all liability associated with the performance of service or the provision of parts, and acknowledges also that 3Wong.com offers no explicit or implied warranty or guarantee on services performed or parts provided, other than the manufacturer's warranty, further:

  1. Customer acknowledges that due to the nature of the service being performed, there is a potential risk of damage or loss including, but not limited to, damage to customer's computer hardware, cabling, hubs, routers, switches, peripherals, accessories, and furniture, as well as potential risk of damage, corruption, or loss of computer software, applications, data, and data storage media.
  2. Customer agrees to release and hold harmless 3Wong.com from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of 3Wong.com, its agents or service representatives.
  3. Customer grants 3Wong.com, its agents and service representatives access and permission to physically disassemble any and all computer systems, components, networks, cabling, hubs, routers, switches, peripherals, and accessories.
  4. Customer grants 3Wong.com, its agents and service representatives access security rights, and permission to open, view, and modify, edit, delete, or otherwise manipulate customer's computer software, applications, data, and data storage media including, but not limited to the computer operating system, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on customer's computer systems or network.
  5. Customer grants 3Wong.com, its agents and service representatives permission to physically access customer's property where customer's computer systems and/or network reside.
  6. Customer grants 3Wong.com, its agents and service representatives permission to perform modifications to customer's property for the purpose of installing or troubleshooting computer and/or networking hardware, cabling, hubs, routers, switches or peripherals. Modifications may include such practices as drilling through or disassembling furniture, walls, floors, carpet, or trim, laying and removing cabling and devices including affixing cabling and devices to furniture, walls, floors, or trim, using nails, screws, staples, hangers, or plastic ties.
  7. Customer grants 3Wong.com, its agents and service representatives permission to download and/or install software on customer's computer and/or network, including but not limited to virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by customer.
  8. Customer grants 3Wong.com, its agents and service representatives permission to install hardware in customer's computer and/or network, including but not limited to memory chips, processor chips, cooling fans, batteries, solid state drives, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables, and other hardware requested to be installed by the customer.

3Wong.com strongly advises that customer safeguard critical data by backing up said data prior to any services performed by 3Wong.com. Unless specifically requested and provided as a paid service by 3Wong.com, customer is responsible for any backup, archiving, or protective storage as well as restoration if required of customer's data. 3Wong.com is not responsible for items or equipment over 30 days of job completion. 3Wong.com has a no refund policy, once services are completed and billed the service is final. Neither the understanding of this agreement nor the performance of services by 3Wong.com implies availability of telephone, SMS or email technical support. This document constitutes the entire agreement between customer and 3Wong.com. No other agreement whether verbal or written shall be in effect except if agreed to and authorized in writing.

By reading this document, customer indicates that has read, understands, and agrees to the terms of service and release of liability.